23 October 2019
Price agreed and initial payment made
Price of €33.000,00 agreed. Immediate payment €6.500,00.
Solar shading installation · Slovenia
Superior quality promised by Renson
Documented real project result
A visual record of the project, the installation, the correspondence and the unresolved issues reported by the property owner.
Produced by Renson Belgium
Superior quality solar shading solution
Installed by Ombra Slovenia
The installation shown throughout this independent project record.
Statements, promises and unresolved issues
2019-2026
A timeline based on correspondence, visits, promises and documented outcomes.
Project timeline
A chronological record of the agreement, payments, installation issues, complaints and subsequent communications concerning three corner screens.
Prepared September 2026
€33.000,00Agreed net price
5Screens
7 yearsDocumented period
2025Replacement confirmed
2019
12 November 2019
Second payment
Further €10.000,00 paid.
2020
January–September 2020
Installation partly completed
Ombra d.o.o. began the works in January and partially completed them in September. Ombra then issued a final invoice for the outstanding amount of €19.000,00. Neither a handover report nor a warranty certificate was issued.
7 October 2020
Invoice partially disputed
The invoice was partially disputed, and concerns were formally raised regarding the inadequate execution of the works.
13 November 2020
Further partial payment
A further €10.000,00 was paid.
2021
Throughout 2021
Repeated attempts to complete the installation
The parties remained in contact regarding the completion of the installation. Installers visited the property several times, but the issues were not resolved. Ombra’s director stated that photographs had been sent to the screen manufacturer, Renson, and that the condition was consistent with Renson’s quality standards.
11 November 2021
Removal requested
Photographs and a text message were sent to Ombra’s director, requesting that the company either resolve the issues or remove the installed screens.
2022
Throughout 2022
Service visits promised but no solution provided
Promises of service visits continued throughout the year. Explanations included staff sickness, while messages were repeatedly forwarded between contacts. No solution was offered, and the company could not be reached by telephone.
2023
February 2023
Renson contacted directly
Renson was contacted, and communication took place with Mr Goodman and Mr Maxim De Vriese. Subsequently, Mr De Vriese ceased responding to emails and could not be reached by telephone.
May 2023
Meeting at BAU Munich
At the BAU trade fair in Munich, Renson’s representative for Slovenia, Mr Maxim De Vriese, was personally informed of the matter. He stated that he had not received the message sent in February. As agreed, a new message and photographs were subsequently sent to him. Despite several follow-up attempts, Mr De Vriese ceased responding to emails and could not be reached by telephone.
2024
February 2024
Meeting with Ombra’s director
A meeting took place with Ombra’s director at his office. During the meeting, he asserted that Ombra’s work had not been paid in full. The client immediately confirmed that he was prepared to pay the outstanding amount that same day, requesting only the issuance of a handover report and a warranty certificate.
February 2024
Communication ceased
Ombra’s director asked for the matter to be submitted by email, which was done. From that point onwards, however, he ignored all further communication, stopped responding to emails and did not return any calls.
2025
January 2025
Written summary sent to Renson
A further email summarising the full history of the matter was sent to Mr Goodman and Mr Maxim De Vriese.
16 January 2025
Second meeting at BAU Munich
At BAU Munich, the matter was again discussed in person with Mr Maxim De Vriese, Mr Dieter Pillen and Mr Dieter Bodwin. Mr De Vriese initially appeared to have difficulty recalling the previous communications concerning the matter. After the situation and its history were presented again, they stated that they would personally ensure that the matter was resolved by the end of 2025, which, given that it was only January at the time, provided more than sufficient time to bring the matter to a satisfactory resolution.
20 January 2025
Product issues acknowledged in writing
Mr De Vriese confirmed by message that Ombra’s director had also visited Renson and had acknowledged “issues with the product” and a “partially open invoice”.
17 February 2025
Site inspection coordinated
Mr Rony Van Tittelboom made contact and took over the coordination of an on-site inspection.
14–15 May 2025
Replacement of all three screens confirmed
A Renson technician inspected the property and confirmed that all three corner screens needed to be replaced. On 15 May, Mr Van Tittelboom was informed of the technician’s conclusion by email.
2026
Through September 2026
No further response
Despite repeated emails and telephone calls, no further response was received from Renson through September 2026.
This page presents the chronology as described by the customer and is intended as a factual summary of the documented communications and events. Dates, amounts and quoted phrases have been retained from the underlying record.
Advertised and published by Renson
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Superior quality
Our solar shading is designed with an eye for design, durability and quality
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High-quality solar shading
Our solar shading is designed with an eye for design, durability and quality
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Every technique and material has been carefully tested for a durable result.
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Reliable point of contact
Renson outdoor blinds are durable and robust. They can withstand wind speeds of up to 130 km/h and stormy weather without any problems.
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Durability and quality
The fact that a Renson outdoor blind fits nicely with the architecture of your home is the result of meticulous customisation. After measuring your windows, your sun protection fabric is carefully made in our modern production facility.High-quality materials and the utmost precision are used. This guarantees optimal integration.
People involved
Maxim De Vriese
Sales Manager Export West
maxim.devriese@renson.netTel: +32 56 30 32 54
Mob: +32 473 76 19 81
Dieter Bodvin
Head of Sales EU5 & Customer Service Indoor
dieter.bodvin@renson.beMob: +32 474 50 91 11
Rony Van Tittelboom
Service Operations Manager
rony.vantittelboom@renson.beTel: +32 56 30 35 67
Mob: +32 475 65 26 23
Dieter Pillen
Export Sales Director
dieter.pillen@renson.beMob: +32 477 98 96 72